Reliance Medical Privacy & Terms of Use

Reliance Medical Pty Ltd (ACN 126 909 117) (“Reliance Medical”) understands that you value your privacy and wish to have your personal information kept secure. For these reasons, Reliance Medical places a high priority on the security of information we hold. We have developed this policy to inform you of how we manage your personal information and maintain its integrity and security. We are bound by the Privacy Act 1988 and must comply with the National Privacy Principles. You can find more information about the Privacy Act and the National Privacy Principles on the Federal Privacy Commissioner’s website at www.privacy.gov.au. While we believe in keeping your personal information highly secure, we also believe that you have the right to be informed about how we deal with that information so, if on reading this policy you are unclear on any of the matters or simply want more information, please contact us on the telephone number or addresses provided below.

1.0 Terms of use

This website is owned and operated by Reliance Medical. By using this site, you agree to the Internet Privacy Policy (“IPP”) of this website (“the website”), which is set out on below. The IPP relates to the collection and use of personal information you may supply to us through your conduct on our website. We reserve the right, at our discretion to modify or remove portions of this IPP at any time. This IPP is in addition to any other terms and conditions applicable to the website. We do not make any representations about 3rd party websites that may be linked to the website. We recognize the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual. This IPP governs the manner in which your personal information, obtained through this website will be dealt with. You should review this IPP periodically so that you are aware of any changes.

1.1 Liability disclaimer

The use of this website is subject to this disclaimer and your use of this website constitutes an acceptance of this disclaimer. If you do not accept this disclaimer do not use this website.

Despite our best efforts the information on this website may not be accurate, up to date or applicable to the circumstances of your particular case. Reliance Medical accepts no liability for any inaccuracies or omissions (other than for fraudulent misrepresentation) in this website and any decisions you make based on information contained in this website are your responsibility. To the extent permitted by law, Reliance Medical makes no warranties or representations of any kind in connection with this website. All material placed on this the website is compliant with our obligations under the Disability Discrimination Act 1992 (Cth).

All conditions or warranties that may otherwise apply to or be implied in connection with this website to the extent permitted by law are excluded. Reliance Medical will not under any circumstances be liable for any direct, indirect, special, resulting or any other losses or damages of any kind arising out of access to or use of this website or any information contained in it. This site may contain links to other sites maintained by 3rd parties. Reliance Medical does not make any representation as to the accuracy or suitability of any of the information contained in those other sites, and does not accept responsibility or liability for the conduct or content of those sites.

Personal Information

We are committed to protecting your privacy. As such, personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our aim that this policy will protect your personal information from being dealt with in any way that is conflicting with applicable privacy laws in Australia. When you request information through this site we may need to know your name and email or postal address. We use this information to send to you the information you request in the form you require. We will not pass your details on to anyone else outside Reliance Medical or any other external entities without your permission.

Other than in respect of personal information, if you provide information to us you agree that information shall be deemed to be non-confidential and we may use such information on an unrestricted basis.

Use of information

We aim to collect personal information only if it is relevant and necessary to providing the service or product you have requested from Reliance Medical. In general you can assume that we collect and hold the following information:

  • Name
  • Address
  • Email Address
  • Phone & Fax Number

In most cases we will collect this information from you directly, however we also collect personally identifiable information when you use certain products or services. We automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page you requested.

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this IPP or at the time of collection. In general, we hold your personal information for the purpose of:

  • Assisting it to provide you with the relevant product and/or service;
  • Letting you know about other products and/or services which may be of interest to you;
  • Assisting us generally in managing your transactions with us.

Copies of correspondence sent from the website, that may contain personal information are stored as archives for record keeping and back-up purposes only.

    1. Information sharing and disclosure
Reliance Medical will do the following in regard to information sharing and disclosure:
  • Not sell or rent your personally identifiable information to anyone.
  • Will only send personally identifiable information about you to other companies or people when:
  • We have your consent to share the information;
  • We need to share your information in order to provide the product or service you have requested;
  • We need to send the information to companies that work on behalf of us to provide a service or product to you. Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us;
  • We find that your actions on our website violate our terms of service; or
  • We are required or authorised by law to disclose your personal information.
    1. Access to information

Reliance Medical takes all reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. If you become aware of any errors in your personal information or you change your personal details we ask you to contact our Privacy Officer.

You can also contact our Privacy Officer if you would like details of your personal information which we may hold about you or if you would like use to correct it. We will disclose to you such information, subject to certain exceptions allowed by law. We may require you to complete a request form before disclosing information. We also reserve the right to charge a fee to do so. You may also contact our Privacy Officer to request us to stop using your personal information to contact you about our services or products. Subject to our legal obligations and responsibilities we will take all reasonable steps to destroy or de-identify your personal information.

  1. Security

At Reliance Medical we strive to ensure the security, integrity and privacy of personal information submitted to our site, and we review and update our security measures in light of current technologies. We do not, however, accept any responsibility for the unauthorized access of personal information held by us. We will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services.

You may be able to access external websites by clicking on the links we have provided. Those websites are not subject to the privacy standards of Reliance Medical and by providing any links we are not implying endorsement of the site or any association with its operators.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorized access to your personal information.

  1. Cookies

Cookies can facilitate a user’s ongoing access to and use of a site. They allow us to customize the website to your needs. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note however, that cookies are necessary for some features on our website.

  1. Copyright and trademarks

All contents of the Reliance Medical website are the property of Reliance Medical, and as such all rights are reserved.


The names of actual companies and the products and services mentioned herein may be the trademarks of their respective owners. Any rights not expressly granted herein are reserved.

  1. Unlawful or prohibited use

As a condition of your use of the Reliance Medical website, you guarantee to us that you will not use the website for any purpose that is unlawful or prohibited by the terms of this IPP. You may not use the website in any manner which could damage, disable, overburden or impair the website or interfere with any other party’s use or enjoyment of the website.

  1. Spam policy

Reliance Medical is committed to complying with the obligations under the Spam Act 2003 (Cth) at all times. In doing so, we assure you that we have created clear guidelines and rules in relation to the dissemination of commercial electronic messages. We will not send you any unsolicited commercial electronic messages without your consent. In addition, you are at liberty (at any time) to unsubscribe from any mailing list to which you have previously subscribed to. To unsubscribe please contact us using the details in paragraph 8.0 below.

  1. Contacting us

If we become aware of any ongoing concerns or problems with our website we will take these issues seriously and work to address these concerns. If you have any further queries relating to our IPP, or you have a problem or complaint, please contact us at PO Box 2350, Chermside Centre 4032 or info@reliancemedical.com.au